Privacy Policy

Last Updated: January 2025

At CasinoLaunch, we treat your data like we treat casino compliance - seriously. This policy explains exactly what information we collect, why we need it, and how we protect it.

What Information We Collect

When you inquire about our platform or sign up for services, we collect:

  • Contact details: Name, email, phone number, company name
  • Business information: Target markets, budget range, licensing preferences
  • Technical data: IP address, browser type, device information
  • Usage data: Pages viewed, time on site, interaction patterns

We don't collect payment information directly. All transactions run through PCI-DSS compliant third-party processors.

How We Use Your Information

Your data serves specific business purposes:

  • Service delivery: Setting up your casino platform, managing licenses, coordinating with providers
  • Communication: Project updates, regulatory changes, support responses
  • Platform improvement: Analyzing user behavior to optimize our onboarding process
  • Legal compliance: Meeting KYC/AML requirements, maintaining audit trails

We never sell your information to third parties. Period.

Data Sharing and Partners

We share your information only when necessary:

  • Licensing authorities: Required documentation for gaming license applications
  • Game providers: Contract details for integration agreements (Netent, Pragmatic, etc.)
  • Payment processors: Merchant account setup and compliance verification
  • Legal advisors: Regulatory consultation and jurisdiction-specific requirements

All partners sign NDAs and follow strict data protection standards.

How We Protect Your Data

Security measures include:

  • 256-bit SSL encryption for all data transmission
  • Restricted access controls (need-to-know basis only)
  • Regular security audits and penetration testing
  • Encrypted backup systems with geographic redundancy

Your Rights

You control your information:

  • Access: Request a copy of all data we hold about you
  • Correction: Update outdated or incorrect information
  • Deletion: Request removal of your data (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing emails anytime

Data Retention

We keep your information for:

  • Active clients: Duration of service plus 7 years (regulatory requirement)
  • Prospects: 24 months from last contact, then automatic deletion
  • Marketing data: Until you unsubscribe or request removal

Cookies and Tracking

We use essential cookies for platform functionality and analytics cookies (Google Analytics) to understand user behavior. You can disable non-essential cookies in your browser settings.

Changes to This Policy

We update this policy as regulations evolve. Material changes get emailed to active clients 30 days before taking effect.

Contact Us

Questions about your data? Email [email protected] or use our contact form. We respond within 48 hours.

Note: This policy covers CasinoLaunch services only. Your launched casino will need its own privacy policy tailored to your jurisdiction and player base.